privy - Solana token balances appearing stale & elevated Solana /transfer error rate – Incident details

All systems operational

Solana token balances appearing stale & elevated Solana /transfer error rate

Resolved
Degraded performance
Started 8 days agoLasted 42 minutes

Affected

Wallet transactions

Degraded performance from 3:27 PM to 4:09 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We are working with our provider on a fix. Dashboards may still display stale Solana balances. Some customers may experience 500s on Solana transfers.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident with an upstream provider.